Exchanges and Returns

What is the shipping term?

The shipping period is up to 5 working days in mainland Portugal.
When you make the payment, you will be notified being able to check the status of the order through your personal customer area.

What is the shipping cost?

The shipping cost depends on the price list stipulated by our transport partner (CTT).
All orders over 50€ in mainland Portugal are free.

What is the deadline?

If you chose delivery by CTT, the approximate time is 48 working hours in mainland Portugal and 72 working hours in the rest of Europe.
Due to the current situation, these deadlines can be extended and the customer is responsible for tracking the order through the CTT website.
You can also pick up your order at Stick It Up - Foco Criativo, Rua da Fonte Nº781 Ap.105 4830-323 Póvoa de Lanhoso, Portugal.

How can I track my order?

After making your purchase you will receive the tracking number corresponding to the order so you can follow it on the CTT website.

What is the deadline to exchange or return my product?

Stick It Up - Foco Criativo accepts the exchange or return of your items within a maximum period of 14 days as long as they have not been used and the original packaging is intact.

How will the refund be made?

To exchange or return an item you must contact us through your customer area, select tickets and explain the reason.
After confirming the conditions of the item you will be refunded by the same method of payment within 5 working days. For ATM payments the refund will be made by bank transfer.
The transportation costs caused by the exchange or return will be carried by you. In this situation only the value of the items is refunded and you are responsible for the shipping costs.


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